FAQ
Our delivery times are based on predefined routes, subject to variations due to traffic and weather conditions. Unfortunately, we cannot provide precise arrival times. However, we include delivery date information when you create an account.
Yes, it is possible to order a single item. However, for products that may be at risk of damage (cans, fragile items, etc.), single-item dispatch may not be available. Also, if the total amount of products ordered is less than $100, a shipping fee will be charged.
Cancellation or return is possible for non-perishable items (excluding fresh items) due to a simple change of mind. The item must be in its original packaging without signs of use. Refrigerated and frozen items must be properly stored until collected by our representative.
Inform our office or delivery representative, and we will arrange for the return of the items during the next delivery.
If the product is damaged upon delivery, carefully inspect it. We will either exchange it with another product or process a refund.
If a product is missing due to lack of stock, an invoice with the item name and an indication of “out of stock” is provided. If it’s not due to stock shortage, inform our office or delivery representative.
Contact our office for an estimated restocking date based on container handling and inspection schedules, as these dates may vary.
After confirming returned items, we issue a credit invoice and deliver it on the next scheduled delivery.
Deposit processing takes 1-2 days from the deposit date. Contact our office for the exact amount.
Refunds are processed for undamaged items, unopened packaging, and items returned due to reasons other than simple change of mind.
Aplus Service operates from 7:00 AM to 4:30 PM, with a lunch break from 12:00 PM to 12:30 PM.
Online orders are currently available only through registered partners. For online ordering, register your business with Aplus Service. Contact our office for guidance.
After opening an account (registering as a partner), review the product list on our website. Contact our office or the delivery representative via call, text, or email to place an order.
Partner registration can be done through our website or by contacting the Aplus Service office.
Product samples are provided to registered partners. Visit our office or contact your representative for sample requests.
Contact the Aplus Service office or visit us directly for product consultations.
